Shipping is provided by Canada Post and Purolator within Canada. International shipments are sent via DHL.
A tracking number will be provided in your shipping confirmation email for you to track your purchase.
Once delivery confirmation becomes available, Citizen Lash is no longer liable for any lost, stolen, or misplaced packages.
Please contact Canada Post for any questions regarding shipping within Canada:
Please contact DHL for any questions regarding shipping outside of Canada:
It is the Purchaser’s responsibility to provide an accurate address and contact information. Please ensure you have items delivered to a location where you will be able to receive the package personally.
We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.
If you wish to order an out of stock product please let us know and we will contact you as soon as it’s available.